Shipping policy
This policy explains how orders placed on shop.nssc.co.za are delivered or collected. It forms part of our Terms of Service.
Where we deliver
Our online shop delivers to addresses within South Africa only. For export or international enquiries, please contact our team through the main NSSC website at www.nssc.co.za.
Dispatch times
All online orders are dispatched from our warehouse in Kempton Park within 1–2 business days of payment being confirmed. Business days are Monday to Friday, excluding South African public holidays. Orders placed after hours, over a weekend or on a public holiday are processed from the next business day.
If an item you ordered is unexpectedly unavailable, we will contact you before dispatch and offer a replacement, a delay or a full refund for that item.
Delivery
Deliveries are made by our courier partner, The Courier Guy. How long delivery takes after dispatch depends on where in South Africa you are. When your order is dispatched we send you a shipping confirmation by email, with tracking details where available.
Delivery costs
Delivery is charged by the total weight of your order. Our standard rates are:
| Order weight | Delivery fee (incl. VAT) |
|---|---|
| Up to 5 kg | R100 |
| 5.01 kg – 10 kg | R150 |
| 10.01 kg – 25 kg | R177 |
| 25.01 kg – 30 kg | R200 |
Rates are subject to change; the exact fee for your order is always shown at checkout before you pay. For orders heavier than 30 kg, please contact us at online-shop@nssc.co.za and we will arrange delivery with you.
Free collection
You can collect your order free of charge from our warehouse:
National Stainless Steel Centre
Cnr Pomona Road & 5th Avenue, Bredell, Kempton Park, Gauteng, 1619
Choose collection at checkout. Orders are usually ready within 24 hours, and we will email you when yours is ready. Collections are during trading hours (Monday to Thursday 07:30–16:30, Friday 07:30–14:00). Please bring your order number and a form of identification.
Delivery address
Please make sure your delivery address and phone number are complete and correct, and that someone is available to receive the parcel. If a delivery fails because of an incorrect address or because nobody was available, the courier may charge for re-delivery, and we may need to pass that cost on to you.
Damaged, missing or incorrect items
Please check your order when it arrives. If anything is damaged, missing or not what you ordered, contact us as soon as possible at online-shop@nssc.co.za with your order number and photos, and we will put it right. See our Refund Policy for details.
Contact
Questions about delivery? Email online-shop@nssc.co.za or call +27 11 552 8800 during trading hours.
Last updated: 7 October 2026